This post is accountable for serving clients by offering product and service info, processing orders; invoicing, resolving customer support complaints and responding to buyer inquiries.
- Manages incoming calls; reply to buyer inquiries and/or direct calls accordingly.
- Obtain and course of orders acquired by way of cellphone, e-mail, fax, web site, Digital Knowledge Interchange (EDI) or different kind of digital Buy Order system; calculates fees and course of invoices.
- Overview product availability and order standing within the firm ERP system (NetSuite).
- Open buyer accounts in NetSuite.
- Maintains buyer data by updating account info.
- Analysis and observe up on buyer inquiries.
- Help clients in navigating the web site.
- Keep home and worldwide distributor relations; constructing relationships of belief by open and interactive communication.
- Work together with Buyer Service Supervisor frequently to make sure wonderful customer support is being delivered.
- Work with Advertising and Gross sales to supply samples, promotional gadgets and commerce present shipments for occasions.
- Work with Accounts Receivable to resolve bill inquiries
Bodily Necessities and Environmental Attributes:
- Often carry and transfer as much as 25 kilos to waist top unaccompanied.
- Often sit for length of shift in a traditional workplace setting.
- Often required to stoop, climb, or steadiness.
- Use of shut imaginative and prescient, depth notion and skill to regulate focus.
- Affiliate or Bachelor’s Diploma in gross sales, communication, enterprise administration, or associated subject most well-liked.
- Minimal one yr of associated Buyer Service expertise required.